We offer free shipping nationwide on orders over $100. A flat rate of $8 will be charged for orders under $100. Products are couriered and tracked from our warehouse in Auckland. We typically expect delivery within 2 working days to most major metro areas, however some variation may occur depending on your location.
Shipping from outside of New Zealand
China - A flat rate of $20 for orders under $100 and $10 for orders over $100. Orders will be sent by standard express shipping.
Rest of the World - Flat rate of $30 for standard express shipping.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges* within 30 days of receiving your order.
* Please note the following terms and exceptions to our return and exchange policy:
- Items purchased with a discount code, or on sale, are final and cannot be returned or exchanged (this does not affect your rights under the New Zealand Consumer Guarantees Act 1993).
- Returned items (where not being returned due to fault) must be in a re-saleable condition with no signs of use or wear, with packaging unopened and with all labels and instructions intact.
- For items that are returned due to fault, please identify the fault/problem. Where an item is faulty or damaged due to a manufacturing fault we will either: (i) replace the product; or (ii) assess and repair the product; or (iii) give you a refund, in accordance with the New Zealand Consumer Guarantees Act 1993.
- We reserve the right to require proof of purchase.
- Our returns policy and the New Zealand Consumer Guarantees Act 1993 does not apply where the item is acquired in trade (that is you have bought the item for the purpose of a business, such as resale or use in a business).
To initiate a return or exchange, please contact: firstname.lastname@example.org
Once the returned item arrives back with us, we'll be able to process your refund - this may take up to 14 days.